with Qollective.CX
Build, integrate, automate and unify digital experiences with Qollective.CX, an AI-first Total Experience Transformation platform
Qollective.CX is a one stop experience management platform that enables organizations to provide best in class AI powered customer service.
How it works?
Connects your Contact Center platform to a Conversational AI engine
Built from a warehouse of pre-built industry specific Virtual Agents
Creates actionable insights to assist agent and improve productivity
Improves virtual agent performance & reduces fallback by intent optimization
Integrates with end points using low code / no code workflows
That Are Fully Customizable
PAM is a best in class virtual assistant that effectively monitors a patient’s wellness and recovery post discharge.
Create schedules based on outpatient protocol to monitor patient wellness
Provide timely medication, diet, and exercise reminders
Healthcare Insights API enabled
CORA assists clinical trial participants during and after the clinical trial process. Best suited for large pharmas and hospitals.
Monitors clinical trial outcomes
Supports outbound & inbound calling features
OCR capabilities enabled by Doc AI
Adverse reaction prebuilt & customizable flows
Institutions & Patient management
IBA assists customers on retail or consumer banking related queries like account statements, credit cards, recommendations, loans, report or block cards. Best suited for medium – large banks
Banking customer FAQ, service requests management with live agent handoff capabilities
Password reset, Customer account management
OCR capabilities enabled by Doc AI
INAS assists customers with their insurance plans and policies – from providing existing policy information to taking payment and account information.
Automated application workflows and knowledge bases integration
Real time OCR and docusign integration
Customer account management, Password reset, Product recommendation.
A citizen assist that guides with information with respect to policies, donations, service requests, report issues and gauge public sentiment with feedback forms
User-friendly access to information across knowledge base
Templatized feedback forms
Send out communications and announcements via outbound reach outs
An advanced virtual agents that assists with broadband, mobile plans, upgrade, service requests and drive feedbacks.
Seamless CRM integration
Assistive AI support for Live agent handoff
Measure CSAT scores with feedback templates
An all in one virtual agent that acts as a companion to employees throughout their lifecycle from onboarding to exit.
Pre-built templates for Incident, Catalog management, Leave application etc
Measure ESAT scores with Feedback templates
Index multiple knowledge base articles across line of business tools
Integrations
Learn how organizations can modernize their experience management processes with AI, alongside relevant industry trends, TX strategies for decision makers and CXOs to stay ahead of the curve in this fast-paced attention economy.
We’re excited to release Qollective.CX to a select group of users. To gain exclusive access, become a lighthouse customer today!
Qollective.CX is crafted by the leader in Conversational AI –
Founded in 2013, Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of business. We are passionate about our customers and obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous and businesses safer.