Qollective.CX is a one stop experience management platform that enables organizations to provide best in class AI powered customer service.
Built with experience from
How it works?
- Connects your Contact Center platform to a Conversational AI engine
- Built from a warehouse of pre-built industry specific Virtual Agents
- Creates actionable insights to assist agent and improve productivity
- Improves virtual agent performance & reduces fallback by intent optimization
- Integrates with end points using low code / no code workflows
500+ Industry Specific Intents, 100+ Skills & Curated Personas
That Are Fully Customizable
PAM (Post Procedure Assistant Manager)
PAM is a best in class virtual assistant that effectively monitors a patient’s wellness and recovery post discharge.
- Create schedules based on outpatient protocol to monitor patient wellness
- Provide timely medication, diet, and exercise reminders
- Healthcare Insights API enabled
CORA (Clinical trial Outcome & Reporting Assistant)
CORA assists clinical trial participants during and after the clinical trial process. Best suited for large pharmas and hospitals.
- Monitors clinical trial outcomes
- Supports outbound & inbound calling features
- OCR capabilities enabled by Doc AI
- Adverse reaction prebuilt & customizable flows
- Institutions & Patient management
IBA (Intelligent Banking Assistant)
IBA assists customers on retail or consumer banking related queries like account statements, credit cards, recommendations, loans, report or block cards. Best suited for medium – large banks
- Banking customer FAQ, service requests management with live agent handoff capabilities
- Password reset, Customer account management
- OCR capabilities enabled by Doc AI
INAS (Intelligent Insurance Assistant)
INAS assists customers with their insurance plans and policies – from providing existing policy information to taking payment and account information.
- Automated application workflows and knowledge bases integration
- Real time OCR and docusign integration
- Customer account management, Password reset, Product recommendation.
PACE (Public & Citizen Assist)
A citizen assist that guides with information with respect to policies, donations, service requests, report issues and gauge public sentiment with feedback forms
- User-friendly access to information across knowledge base
- Templatized feedback forms
- Send out communications and announcements via outbound reach outs
TAM (Telecom Assistance Manager)
An advanced virtual agents that assists with broadband, mobile plans, upgrade, service requests and drive feedbacks.
- Seamless CRM integration
- Assistive AI support for Live agent handoff
- Measure CSAT scores with feedback templates
EVA (Enterprise Virtual Assistant)
An all in one virtual agent that acts as a companion to employees throughout their lifecycle from onboarding to exit.
- Pre-built templates for Incident, Catalog management, Leave application etc
- Measure ESAT scores with Feedback templates
- Index multiple knowledge base articles across line of business tools
How will AI shape Customer Experience in 2022 and beyond?
Learn how organizations can modernize their experience management processes with AI, alongside relevant industry trends, TX strategies for decision makers and CXOs to stay ahead of the curve in this fast-paced attention economy.
Qollective.CX is crafted by the leader in Conversational AI –
Founded in 2013, Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of business. We are passionate about our customers and obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous and businesses safer.